Introduction
Welcome to Matagas. Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our mobile application ("App"). By using our App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect the following types of information directly from you
- Personal Data:As a customer or prospective customer, we may collect your personal information. This includes your name, current and previous addresses, date of birth, phone number, email address, information about the services provided to you, such as orders/payment history and other information where required by law. This is not an exhaustive list. We may also collect details of other interactions that you have with us via email, live chat, phone, ticketing portal, together with any other information that you choose to give us. If you provide us with personal information about another person, such as an additional account holder or a family member, you must tell that person about this Privacy Policy.
How We Use Your Information
As a customer or prospective customer, we may collect your personal information for a range of different purposes including:
- To provide our products and services to you, or to provide you with a quote or offer for our products and services, including to follow up if we do not hear from you
- To communicate with you about your account with us, including to issue bills and seek payment
- To respond to any complaint you make to us
- To answer your enquiries and provide any information or documents you ask for
- For administrative, planning, product or service development, quality control and research purposes relating to our products and services
- To update our records and keep your contact details up to date
- To communicate with you, including sending notifications, updates, and support messages.
- To comply with legal obligations and resolve any disputes.
How We Protect Your Information
We take the security of your personal data seriously. We implement industry-standard measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
When we disclose your information to or collect your information from third parties
We do not sell or rent your personal data to third parties. However, we may share your information with the following parties as part of our business operations and to support their work on our behalf. These parties include:
- Additional account holders or your authorised representative.
- Other energy retailers - if you decide to move to another retailer.
- Companies that manage the distribution of your energy.
- Financial institutions - for payment processing.
- We may disclose your information, where required or authorised by law to protect our rights, property, or safety, or the rights of others.
- Our service providers such as information technology suppliers, debt collection agencies and our professional advisors – such as accountants, auditors and lawyers.
- We may also disclose your personal information to third parties to whom we assign your debt.
Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that we update or correct any inaccurate information.
- Deletion: You may request the deletion of your personal data, subject to legal requirements.
- Opt-out: You may opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Last updated November, 2024
How to make a complaint
Contact us: If you believe that your privacy has been breached or you have a complaint about our handling of your personal or credit related information. We will investigate your complaint and provide you with a response.
How to contact us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
